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Last Updated: June 2026

Privacy Policy

Welcome to Nestmate. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose information when you use our website, services, applications, and related products. By accessing or using Nestmate, you agree to this Privacy Policy.

1. Information We Collect

A. Account Information

When creating an account, we may collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Profile photograph
  • Profile information

B. Listing Information

When hosts create listings, we may collect:

  • Property title and description
  • Address, city, and locality
  • Property photographs
  • Pricing details and amenities
  • Availability information

C. Booking & Communications

When users make bookings or communicate, we may collect:

  • Booking dates and guest details
  • Payment status and transaction records
  • Messages exchanged through Nestmate
  • Support requests, feedback, and reviews

D. Technical Information

We automatically collect:

  • IP address and browser information
  • Device and session information
  • Log data

2. How We Use Information

We use collected information to:

Create and manage accounts
Display listings and process bookings
Facilitate user communication
Prevent fraud and abuse
Improve platform performance
Provide customer support
Comply with legal obligations
Process payments

3. Payment Processing

Nestmate does not store full payment card information. Payments are processed through third-party payment providers including Razorpay. Your payment information is governed by the payment provider's privacy policy.

4. Third-Party Services

We use third-party service providers including:

  • Supabase (Auth & DB)
  • Razorpay (Payments)
  • Cloudinary (Image Storage)
  • Google Maps (Location)

5. Reviews and User Content

Any content you voluntarily publish, including reviews, ratings, listing descriptions, and images, may be publicly visible on the platform.

6. Data Retention

We retain information only for as long as necessary to provide services, resolve disputes, enforce agreements, and comply with legal obligations. Archived listings may be retained even after removal from public visibility.

7. Security

We implement reasonable security measures including authentication controls, access restrictions, database security, and encryption where appropriate. However, no online service can guarantee absolute security.

8. User Rights

You may:

  • Access your account information
  • Correct inaccurate information
  • Request deletion of your account
  • Request removal of personal information where legally applicable

9. Children's Privacy

Nestmate is intended for users who are at least 18 years old. We do not knowingly collect information from minors.

10. Cookies and Analytics

Nestmate may use cookies, session storage, and analytics tools to improve functionality and user experience. You may disable cookies through your browser settings, though some features may not function properly.

11. Account Deletion

Users may request account deletion. Certain records including transaction history, legal compliance records, and fraud investigation records may be retained as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Nestmate after updates constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions, contact:

support@nestmate.in