Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy governs cancellations, refunds, and payment disputes made through Nestmate. Nestmate facilitates accommodation bookings between guests and hosts. Refund eligibility may vary depending on the circumstances of the booking.

2. Cancellation by Guest

Guests may request cancellation through their Nestmate account.

Before Booking Confirmation

If payment has been made but the booking has not yet been confirmed:

• Full refund may be issued.
• Payment gateway charges may be deducted where applicable.

After Booking Confirmation

Refund eligibility depends on:

• Time remaining before move-in date
• Host cancellation policy
• Applicable platform fees

Nestmate may deduct:

• Payment gateway charges
• Service fees
• Applicable taxes

5. No-Show Policy

If a guest fails to occupy the accommodation without cancellation:

• Refund may not be available.
• Host may retain booking charges according to platform rules.

6. Payment Failures

If a payment is deducted but booking is not created:

• Users should contact support.
• Refunds are generally processed within 5–10 business days after verification.

7. Refund Processing Time

Approved refunds are generally processed within 5–10 business days. Actual timelines depend on:

• Banks
• UPI providers
• Card issuers
• Payment gateways

8. Chargebacks

Users should contact Nestmate before initiating chargebacks.

9. Non-Refundable Situations

Refunds may be denied where:

• False claims are submitted
• Platform rules are violated
• Fraudulent activity is detected
• Required verification information is not provided